Shipping & Returns

Shipping Terms

Orders placed on FraserInnovations.com’s website are packed and shipped within 2 business days of receipt of the order. Normal transit times are 5-10 business days from date of shipment. Fraserinnovations attempts to keep all items in stock. If for some reason an item is out of stock at the time you place an order, we will hold your entire order until the backordered item becomes available.

You will receive an order confirmation by email directly after placing your order. You will also receive a shipment confirmation email following the shipment of your order. These confirmations will be sent to the email address you provided during account set up or during checkout as a guest.

FraserInnovations closes on weekends and major holidays, please take this into account when placing your order and estimating delivery dates for your items.

FraserInnovations is not able to ship on customer designated shipping accounts. Due to carrier restrictions, FraserInnovations is unable to ship to PO Box or APO addresses within the US.

Any and all import duties, fees and/or taxes associated with importing or receiving an order will be PAID BY THE CUSTOMER OR RECIPIENT. Unpaid fees will result in a failure to deliver the order. FraserInnovations will not refund shipping charges because of unpaid fees.

Terms of Sale

Click here to view FraserInnovations’ Terms & Conditions of Sale.

Return Policy

Hardware products purchased from FraserInnovations.com may be returned for a refund of the purchase price (less shipping fees and duties), within 14 days of purchase, provided that the item is a) returned with all accessories in the original packaging; b) free from any damage; and c) accompanied by the original invoice. Opened or used items being returned will be charged a 20% restocking fee.

To return your product:

  1. Obtain an RMA Number: Customers must contact Fraser Innovation Sale Department at sales@fraserinnovations.com for a return merchandise authorization (RMA) number.  Any merchandise returned to Fraserinnovations without a valid RMA number will not be accepted. Merchandise precluded from or not discussed in the original RMA will not be accepted.
  2. Return the Merchandise: The customer is responsible for shipping the merchandise to Fraserinnovations. It is highly recommended that the shipment be insured for the value of the products and a tracking number obtained as Fraserinnovations is not liable for items lost or damaged during shipment. Shipments should include the RMA number on the outside of the box and be addressed to:Return Department, RMA #____
    Fraser innovation INC
    200-13571 Commerce Parkway
    Richmond, BC V6V 2R2 Canada
    Merchandise listed on the RMA must be received by Fraser innovations within 14 business days of the issuance of the RMA.

    Fraser innovation INC reserves the right to refuse RMAs received after an inspection of the product. An RMA for a product that is found to be damaged, missing components, or defective will be voided. Refunds will be processed within 14 business days following the receipt of the merchandise.

Limited Warranty
Fraser innovation INC (Fraserinnovations.com) products are warranted to be free from manufacturing defects for 30 days from the date of purchase. No other express or implied warranties are provided.

To request a warranty replacement due to a manufacturing defect with the product, you must first troubleshoot your problem with a Fraserinnovations support engineer by posting on our Technical Forum. If it is determined that your product qualifies for a warranty replacement your case will be sent to the Fraserinnovations RMA department. They will assign you a RMA number and send you a return service label to use in returning your defective product to Fraserinnovations. The defective product must be returned to Fraserinnovations in 14 days of receipt of the replacement. Failure to return the defective product according to these terms will result in you being billed for the replacement.

Export Policy
Fraserinnovations hardware, software programs and technical data may not be sold or exported or re-exported, either directly or indirectly, to the U.S. embargoed destinations or entities of Cuba, Iran, Libya, North Korea, Sudan or Syria or to persons/entities on the Denied Persons List, Unverified List, Entity List, Specially Designated Nationals List and the Debarred List, without prior written authorization from the appropriate U.S. government departments (Commerce, State Department, Treasury).  Customers in Russia may contact Fraserinnovations to review import options.

Third party software and accessories that are compatible with Fraserinnovations products may or may not be available in your country. You should confirm with the third party vendor prior to placing an order for Fraserinnovations products.